Privacy Policy.

At Red Loon we care about your privacy

About us

Nying Je Ltd
A limited company registration 12599713
Suite 133
123 Stratford Road
Shirley
Solihull
B90 3ND

Email: info@redloon.co.uk

Nying Je Ltd sets out this private policy to help you understand how we collect, store and use information about you and when you use or interact with our website.

How we obtain information about you

Nying Je Ltd may collect this information in a variety of ways. For example, data might be collected through website registration, feedback form, online web forms completed by you at the start, our communication can be in the form of emails, text or voicemail messages

Your Personal Data allows us to identify you as an individual, provide you with a service and product and to communicate reference a sale process

When you provide it to us, placing an order on our website, completing any registration forms or signing up for content such as newsletters your data will be processed.

Subject to obtaining your consent we may use your contact details to send you newsletters and other information which we think may be of interest to you.

We will collect your name, address, email address, mobile phone number and payment information. This personal data will never be shared or sold to a third party except where required by law or to prevent fraud.

Date of birth and gender might be collected to help us understand our customers better, this will help to send a personalized offer to you, improve the quality and availability of products provided and to conduct feedback or survey ensuring customer satisfaction.

You are free at any time to change your mind and withdraw your consent. Please contact us on the above email should you require us to remove your details from our systems.

How we use and protect your information

Your information is used for administrative purpose and business purpose, to contact you and process orders you place on our website, to improve our business and website. Your data is safe and protected.

When you enter into a contract for products with us, or where you wish to register an interest in doing so, we will use your personal data to enter into and fulfil our contractual relationship with you.

Fulfilling our contract with you means being able to manage and administer our services, and maintain our standards of tailored service levels, customer care and consumer compliance. This might include fulfilling orders or returns, processing payments or refunds, and providing aftercare, as well as improving your customer experience online and otherwise, including by monitoring service levels and responding to feedback.

When you give us personal information we treat it in a secure way. It is processed lawfully and limited to the purpose it is collected for and processed in a manner that ensures appropriate security against unlawful processing, accidental loss, accidental loss or damage.

Whilst we try to ensure that your information is protected, we cannot guarantee the security of the information you send to us, and you do so at your own risk.

Internet copyright notice

This website and its content are copyright of RED LOON. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave the site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

All other communications

All data stored electronically prior to 25th May 2018 will be compliant under the ICO and data protection regulations at that time. After the new GDPR deadline, data will only be stored if you have given explicit written consent for RED LOON to be able to use it or you have initially made contact with us to allow us to reply accordingly.

This consent will be recorded and you have the ability to withdraw consent at any time. Your records will only be held for 12 months and then further consent is required or records will be deleted and destroyed.

There is only one data Controller and therefore all information will be stored with safety and in accordance with the data subjects demands.
At all times you have the right to lodge a complaint with a supervisory authority, in the UK this would be the ICO.

The provision of personal data is required when entering into a contract with RED LOON and the consequences of not providing the required information at point of contract commencement may result in the contract being null and void.
RED LOON does not use any automated-decision making or profiling so personal data is protected at all times.

Any data held is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.

‘Personal data’ means information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Personal data will never be transferred to a third country, reasonable safeguards are in place to ensure this.

Any personal data will be erased or rectified upon request and personal data will not be kept for longer than is necessary under the retaining personal data principle by the ICO.

Below are the rights that protect your personal data as the data subject, you can read more about these here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

ICO

Information Commissions Office

The UK’s independent authority set up uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510

Right to information; Right of subject access (Subject Access Request – SAR can be made); Right to rectification; Right to erasure (to be forgotten); Time-limits; Right to restrict processing; Obligation to notify relevant third parties; Right to data portability; Right to object; Right to not be evaluates on the basis of automated processing; Right to bring class actions.

The option to consent will be displayed clearly and prominently and you will only ever be asked to positively opt-in. You will have sufficient notice to make a choice regarding consent. All communications and the website have a simple way for them to indicate that you agree to different types of processing. For all direct marketing purposes, you will be provided with and unticked opt-in box.
If you do not provide consent you will not be able to receive information directly from RED LOON. Your personal information will be secure and not shared with third parties unless you have given explicit consent to do so.

Process payments

We transmit your personal information via an encrypted connection to our payment processor Stripe.

Stripes Privacy policy explains how and for what purposes they collect, use, retain, disclose, and safeguard any personal data you provide

https://stripe.com/gb/privacy

Cookies

Cookies are small pieces of data that websites store on a device. Cookies can improve your visitors browsing experience because they help websites remember preferences and understand how people use different features